Policy
Returns
Keep the box until you are sure.
Return window
The return window is published here before ordering opens.
Condition
Drives must be returned complete and undamaged. Before returning, copy anything you stored on the drive and erase it; we cannot recover or protect data left on a returned unit.
Faulty drives
Every drive passes a full-write and read-back capacity test before it ships. If yours fails, reports the wrong capacity or stops mounting, contact the support page with your order number and a description; we replace faulty units.
Refunds
Refunds go back to the original payment method through Stripe once the drive is received and checked.
Subscriptions
Cloud and Family subscriptions can be cancelled at any time from your account page; access continues to the end of the paid period. Cancelling never affects files on your drive.